How do I connect with you before or after making the purchase?
We are available on most of your preferred channels.
You can contact our Heads of Sales or Support directly, or leave a message for us to get back. Be it customization, purchase, product, or service related questions, we’re here to answer and help with everything.
You can find all the ways you can reach us here.
Does the code come with editing restrictions?
No! We give you 100% open source code required to run the website that can be customized to suit your needs. We just ask you to respect the licensing and not use the software on multiple servers.
Can I modify the script myself or hire developers from outside to work on customizations or updates?
You or any team of developers with the required expertise to work on products developed on LAMP stack will be able to customize the script as needed. However, as any beginner or seasoned developer will tell you, working on code built by others will always take a longer time and may affect the final product as everyone has their own style of building the script. Hence, we would recommend getting customizations done from us, big or small. We always strive to deliver products that meet your vision and requirements with the least turn-around time possible. You won’t be disappointed 🙂
What kind of customization requests do you take on?
Right from layout and design changes to complete revamp, from a feature improvement to a new site functionality, we can help you bring your visions to life. Connect with us to share your requirements.
How much do you charge for customizations?
Customization charges depend on the level of customization and the talent hours needed. We can give you a quote post our meeting.
Do you provide hosting services as well?
No, we don’t. But we can recommend the right hosting solutions for you.
Will you help with installation?
Yes, we do offer free installation, just email us and we can explain to you exactly what we need from you to start.
How long would it take for installation and going live?
Standard ETA – 4 to 5 business days.
Does adent guarantee on the mass video grabber?
Please note that we DO NOT GUARANTEE 100% permanent functionality of the video grabbers. The 3rd party websites that we use to grab content from may change their structure at any time, which will cause our grabbers to stop working. As soon as a grabber stops working because of a 3rd party website modification, we will re-investigate the download method and update the grabber code ASAP in order for it to work again.
Please purchase only if you agree with the above. We are not responsible if the grabber stops working since it relies on the 3rd party website, which may change at any time, but we will do our best to fix it in no time.